Privacy Policy

Last updated: June 16, 2025

At 2DXLABS, we respect your privacy and collect only the minimum information needed to run our services effectively. This policy outlines what we collect, how we use it, and your rights regarding that data.

What We Collect and Why

We only collect what’s necessary to support your use of Soulcoom:

• Email Address – used for account access, password recovery, and essential communication.
• Login Metadata (IP address, timestamp) – for fraud prevention, spam protection, and account security.
• Basic Analytics – helps us understand general usage, fix bugs, and improve performance. No cross-site tracking or personal profiling is involved.
• Optional Content – If and when user-generated content (UGC) is enabled, anything you submit will be stored as part of your account.
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We never sell your data. We never use your name or email in marketing unless you explicitly opt in.

Third-Party Services

We use trusted vendors (e.g. Steam, Patreon) for account payments and platform delivery. Any data you submit to those services is governed by their respective privacy policies. Internally, we use standard tools for site analytics, email communication, and account management. A list of subprocessors is available at https://coom.xxx/processors.

Data Storage and Security

All data is stored in the United States on secure infrastructure.

• All transmissions are encrypted via SSL/TLS.
• Sensitive fields are encrypted at rest when applicable.
• Our staff can only access your data with your explicit consent (e.g. for support requests or troubleshooting).
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Data Deletion and Retention

We retain account and login information only as long as necessary to operate the Service. When you request to delete your account, we typically remove associated data from active systems within a reasonable period. Backup systems and logs may retain some data for a longer duration as part of routine archival practices. We may accelerate or delay deletion at our discretion, especially if required for security, fraud prevention, or legal compliance.

• You may request early deletion by contacting support.
• If you’re located in the EU or UK, your data will be transferred and stored in the U.S. By using our Services, you consent to this transfer.
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Your Rights

• You’re welcome to request deletion, access, or corrections to your account data at any time. If you have concerns, contact us directly and we’ll do our best to help.
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We apply these rights to all users, regardless of jurisdiction. Contact support@coom.xxx to exercise any of the above.

Legal Disclosures

We only disclose your information when required to comply with valid U.S. legal processes, such as a subpoena or court order. Requests from foreign governments must go through official U.S. channels.

Policy Changes

If we make material changes to this policy, we’ll update the “Last updated” date and announce it via our website or loader. You can track historical changes on our GitLab.

Contact

Have questions or concerns?

Reach us at:

support@coom.xxx